Refund Policy

Kumo™ charges and collects payments for use of its platform such as Aoikumo™, kumoDent™, kumoVet™ and kumoDoc™. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, the customer will be able to make the first payment.

All monthly subscriptions renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: accounts@aoikumo.com using the registered e-mail for the service.

Customers will receive an email from Aoikumo™ confirming that their subscription to the given subscription plan has been cancelled. No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation. However, should the payment(s) received result in payment duplication, inaccurate charge, or other charge due to technical related errors, a refund would be processed.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

Customers have the ability to only upgrade their subscription plan for the SaaS services at any time. For any kind of downgrade in subscription, customers will have to write-in to help@aoikumo.com.

With regards to downgrades on a subscription, Kumo™ does not issue refunds or credits for partial months of service. These above policies apply to all the SaaS services listed on kumoteam.co unless otherwise noted in the corresponding program materials.